Building HungerStation's last-mile digital ecosystem

Problem

When I joined in 2025, the last-mile department was brand new and growing fast, with no systems in place. Every step of a rider’s journey needed tooling: onboarding and paperwork, housing, vehicles, and getting them active and delivering. All of these had to work together from day one.

What I’m building

• An accommodation management system, built by me end to end. It covers properties down to individual beds and assigns residents synced from HR. It recently gained a maintenance ticketing system for logging and tracking issues on any property.
• The HR platform rollout. I wrote the product requirements and built the integration that creates a rider’s delivery account automatically once their onboarding is complete.
• Fleet management and vehicle telematics rollouts, integrated with HR so vehicles and allocations stay in sync. Live vehicle data covers driver behavior and vehicle health.
• Workflow automation linking the HR and accommodation systems to the company’s workflow platform.
• An operations command center, co-built with product, data engineering and BI: a data layer unifying 9 systems so far, with dashboards in progress.

How I work

I own the department’s systems end to end and manage a team of system analysts who implement partner solutions and provide first-line support. Day to day I work across product, data engineering, operations, BI, information security, finance and legal.